1. Place the computer’s power switch in the "off " position and disconnect the AC power cord.
   
2. Remove the computer’s top cover following the instructions in the model-specific owner’s manual.
   
3. Before touching any electronic components, make sure you first touch an unpainted, grounded metal object to discharge any static electricity stored on your clothing or body.  For the best protection use an anti-static wrist-band. 
   
4. Locate the memory expansion sockets on the computer’s motherboard. If all the sockets are full, remove smaller capacity modules to allow room for higher capacity modules.
   
5. Handle your new module(s) carefully; do not flex or bend the module(s). Always grasp the module by its edges.
   
6. For some installations, DIMM memory can be installed in any available expansion slot. Other installations may require the memory to be installed in a particular sequence based on the modules capacity. Check your owner’s manual to determine the correct installation sequence for your configuration, or contact Orca Sales for assistance.
   
7. Insert the module into an available expansion socket (see illustration below). Note how the module is keyed to the socket. This ensures the module can be plugged into the socket one way only.  Firmly press the module into position, making certain the module is completely seated in the socket.  Repeat this procedure for any additional modules you are installing.
   
8. Most 168-pin DIMM memory sockets have ejector tabs. The ejector tabs are used only when you need to remove a module. By pressing down on the ejector tabs, the module will pop-up from the socket and it can be removed. 
   
9. Once the module(s) have been installed, the computer’s top cover can be reinstalled.
   
10. Plug in the AC power cord and reinstall any cables disconnected during the installation process.
    
11. Turn on the computer and follow the instructions in your computer owner’s manual that describe the steps necessary to allow your computer to recognise the newly installed memory. (Most computers will automatically recognise the additional memory installed).

Basic Troubleshooting Tips:
If a memory module is faulty or the incorrect type the computer will give you an error message after installation or it will not boot correctly. If the computer fails to start correctly or does not read the correct memory total after installing the modules (please note that most computers allocate the top few megabytes of memory for Video RAM, therefore your computer may report the memory capacity a few MB's less than you would expect), follow the following guidelines:
1. Reinstall module (s). 
2. Check the configuration requirements for your system. Some systems require modules to be installed from the largest size in first bank(s) to smaller sizes in the last bank(s). Other systems require the exact opposite. 
3. Some older PC systems require the BIOS to be updated with the new memory size, consult the computers documentation for instructions. If the computer correctly reads the memory after installation but unexpected errors and problems occur: 
4. Check any hardware that was disconnected or may have accidentally been disconnected. (i.e. Disc drive cables etc).
5. Check software memory requirements, control panel settings, etc.

Technical Support:
Orca's Technical Support Program goes beyond the lifetime warranty, routine calls and questions. As memory specialists for many years, we want to provide the most comprehensive level of service and support in the industry.

Our Customer Support representatives can answer your questions and give you information on system/memory configurations, upgrade options, product specifications, compatibility and other technical topics or issues. 

If you have a question related to memory or need assistance please call +44 (0)1306 640700 between 9am and 5:30pm (GMT) Monday-Friday. A Customer Support representative will be available to help you. Information requests can also be faxed directly to Orca Customer Support at +44 (0)1306 889721 or via E-mail: support@orcalogic.co.uk.

Orca's Customer Service Team is also here to provide help when you need it-everything from installation assistance to memory troubleshooting, repair or replacement. 

If you encounter a problem with your memory, please help us assist you by providing the following information:

- Orca Part number

- Orca Invoice or delivery note number

- Other memory installed in computer

- Computer make and model number, operating system and version

- Symptoms of the problem

If an Orca memory product does not function properly after talking to a Customer Support representative, we will issue a Return Material Authorisation number (RMA) for the return of the defective module(s). We will then arrange for a replacement and for the return of the faulty product, at no additional cost.

Warranty & Disclaimers:
All Orca products have been manufactured by world-class manufacturers and have been thoroughly tested free of defects in material and workmanship. If any malfunction should occur during a products lifetime whilest being used in its recommended environment, Orca, at its option, will repair or replace the product at no charge, provided the product or any part thereof has not been abused, misused, neglected, replaced, repaired or modified. (Our lifetime warranty is in addition to the manufacturers' own lifetime warranty) Orca shall make the final determination as to the existence and the cause of any defect.  Except as provided herein, there are no express or implied warranties of merchantability or fitness for a particular purpose. Under no circumstances will Orca be liable in any way to the purchaser for any damages, including but not limited to lost revenue, lost wages, or any other incidental or consequential damages arising out of the use of or inability to use this product. Orca reserves the right to make modifications in both hardware and software without prior notifications.  All Orca products are 100% guaranteed compatible with the OEM machines for which they are designed. All OEM's names, trademarks and part numbers are used for identification purposes only, and in no way imply that any of our products are original equipment parts.