Order Acceptance Policy

After you place an order, Orca Logic Ltd will determine whether or not to accept and fulfill the order, and Orca Logic Ltd may refuse or limit your order for any reason. By placing an order, you agree to accept all terms and conditions shown anywhere on this site, including Orca Logic's standard terms and conditions of sale.

Orca Logic Ltd reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions shown on this web site (www.orcalogic.co.uk). By placing your order, you agree that Orca Logic's total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to Orca Logic Ltd for the product giving rise to Orca Logic's liability.

Cancellation Right

If you are a UK customer, you have a statutory right to cancel your order for a short time. You may do this by taking or sending by post, fax or e-mail a WRITTEN notice of cancellation to:

Customer Support
Orca Logic Ltd
83 South Street
DORKING
SurreyRH4 2JU
United Kingdom
Fax: +44 (0)1355 586 101
Email: support@orcalogic.co.uk

stating your full name and address and other information sufficient for us to identify you and your order. You have until the expiry of SEVEN WORKING DAYS (i.e. excluding Saturday, Sunday, bank holidays and public holidays), starting with the day after the products are delivered, to exercise this right.

If you exercise your right to cancel the order, any money you have paid for your order will be refunded upon receipt of the goods, apart from your expense of returning the products as mentioned below.

If you wish to exercise your right to cancel, you must also:

• take reasonable care of the products until you return them; and
• ship the product to us in its original packaging or suitable packaging with anti-static protection, at your expense and risk.

Complaints Procedure

All complaints are dealt with equally and fairly. We will respond to all complaints within 72hrs, usually the same day. Where possible we aim to resolve all complaints immediately and at the most within two working days. Any customer details passed to us during this process are kept confidential, and we will keep you fully informed during the complaint process. To contact customer service please write to the address shown below, email us at support@orcalogic.co.uk or telephone 01306 640700.

Customer Support
Orca Logic Ltd
83 South Street
DORKING
Surrey RH4 2JU
United Kingdom
Fax: 01306 889721
Email: support@orcalogic.co.uk

Privacy Policy

• Orca Logic has high-security systems in place to keep your personal information secure.
• Orca Logic does NOT sell or share your personal information with other companies or third parties.

Orca's site has security measures in place to protect against the loss, misuse, and alteration of the information under our control, including without limitation protecting information behind a firewall, encrypting your ordering information so that it cannot be read by a third party during transmission.

Information is collected through our secure ordering process system. All information is collected lawfully and in accordance with the Data Protection Act 1998.

We will NOT sell, or give, or otherwise share your details with any third party. The information we collect (name, address, phone number, email address, credit/debit card details) is purely for the purpose of processing and shipping your order.

Our internet order processing system relies on Cookies which are used on this site purely to keep track of your shopping basket (and to enable correct pricing to be given to Orca trade account customers) and for no other reason.

The information we require to process your order (name, address, phone number, email address, credit/debit card details) is held on high-security servers. Credit/Debit card numbers are never stored in plain text and never on a shared server or network. This is in accordance with our internal security policy and the law.

If you have any problems or questions about updating information you have previously provided, please contact us 01306 640700. Or you can send an e-mail to sales@orcalogic.co.uk.